Skip to main content Skip to main navigation menu Skip to site footer

Implementation of TQM in The Context of Patient Satisfaction in Various Hospitals in Indonesia

Abstract

Introduction: The quality of healthcare in Indonesia has become a crucial factor in ensuring the well-being and satisfaction of patients. In the face of complex challenges in organizing and improving the quality of services to meet the increasingly diverse needs of society, patient satisfaction is a key indicator in assessing service quality. Total Quality Management (TQM) has emerged as a promising approach to improving healthcare institutions' efficiency, effectiveness, and patient satisfaction. This review describes the relationship between TQM implementation and patient satisfaction levels in Indonesian healthcare institutions.

Method: Using the literature review method, this research systematically summarizes relevant findings, aiming to provide greater insight into the impact of TQM on patient experience. The literature examination included understanding the basic concepts of TQM, its principles, and experiences of its application in the context of healthcare institutions. The literature analysis also focused on previous studies addressing the relationship between TQM implementation and patient satisfaction.

Result: Total Quality Management (TQM) implementation significantly improves the quality of healthcare services and, in an indirect context, contributes to improved patient satisfaction. Measures such as active patient participation, effective communication, and a continuous focus on quality improvement have been shown to play a crucial role in increasing patients' positive perceptions of healthcare services.

Conclusion:  The implications of the results of this study provide direction for further research and contribute to the existing literature on healthcare management and quality improvement.

References

  1. REFERENCES
  2. Arief I., Any Setianingrum. Implementasi Total Quality Management (TQM) Leader Untuk Kepuasan Pasien Rumah Sakit Gigi dan Mulut di Jakarta. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi). 2023;9. doi: 10.35870/jemsi.v9i1.918.
  3. Danuri H., Nugroho MN., Ramadhan Y. The Positive Effect Of Total Quality Management (TQM) On The Achievement Of Clinical Quality Indicators In Inpatient Units Of Tangerang District Hospital Associated By Nurse Performance. Dinasti International Journal of Education Management And Social Science. 2021;2. doi: 10.31933/dijemss.v2i4.833.
  4. Reinold Glory Masinambow., Merlyn Mourah Karuntu. Analisis Penerapan Total Quality Management Di Rumah Sakit Siloam Gmim Sonder. Jurnal EMBA. 2019;7.
  5. Goetsch DL., Davis SB. Quality Management for Organizational Excellence: Introduction to Total Quality. Pearson. 2016. doi: British Library Cataloguing- In Publication data.
  6. Juran JDe Feo J. In Juran’s Quality Handbook: The complete guide to performance excellence. 2017.
  7. Singgih S. Menguasai Statistik Parametrik: Konsep dan Aplikasi dengan SPSS. 2015.
  8. Zehir S., Zehir C. Effects of Total Quality Management Practices on Financial and Operational Performance of Hospitals. Sustainability. 2023;15. doi: 10.3390/su152115430.
  9. Sari DEK., Surachman S., Ratnawati K. Pengaruh Total Quality Management (TQM) Terhadap Kinerja Karyawan Dengan Mediasi Kepuasan Kerja. Jurnal Bisnis Dan Manajemen. 2018;5. doi: 10.26905/jbm.v5i1.2313.
  10. Sakdiah K., Hasibuan MZ. Hubungan Implementasi Total Quality Management (TQM), Kinerja Pegawai Dengan Meningkatkan Kualitas Pelayanan Administrasi. Prosiding Seminar Nasional & Expo II Hasil Penelitian Dan Pengabdian Masyarakat. 2019;2.

How to Cite

Tedjakusuma, A. S., Wulansari, C. F. ., Sinaga, G. K. ., Winata, I. P. A. ., Muslimin, M. R. ., Fermina, O. L. ., Pinesa, V. H. ., Veranita, M. ., & Purwadhi. (2024). Implementation of TQM in The Context of Patient Satisfaction in Various Hospitals in Indonesia. Intisari Sains Medis, 15(1), 485–488. https://doi.org/10.15562/ism.v15i1.1992

HTML
0

Total
0

Share

Search Panel

Abigail Sulistyani Tedjakusuma
Google Scholar
Pubmed
ISM Journal


Candra Fitri Wulansari
Google Scholar
Pubmed
ISM Journal


Grace Krisdayanti Sinaga
Google Scholar
Pubmed
ISM Journal


I Putu Arya Winata
Google Scholar
Pubmed
ISM Journal


Mun Randi Muslimin
Google Scholar
Pubmed
ISM Journal


Oktaviana Linda Fermina
Google Scholar
Pubmed
ISM Journal


Venda Happy Pinesa
Google Scholar
Pubmed
ISM Journal


Mira Veranita
Google Scholar
Pubmed
ISM Journal


Purwadhi
Google Scholar
Pubmed
ISM Journal